Privacy Policy
Effective date: 2026
Last updated: August 20, 2026
EltaWorks is committed to protecting the privacy of the people and organizations we work with. This Privacy Policy explains how EltaWorks collects, uses, discloses, retains, and safeguards personal information when you visit our website, contact us, inquire about our services, or otherwise interact with us.
Our approach is guided by a simple principle: we collect and use personal information thoughtfully, only for legitimate business purposes, and with respect for the people who entrust it to us.
1. Scope of This Policy
This Privacy Policy applies to personal information collected by EltaWorks through our website, contact forms, email, telephone, business development activities, and other interactions related to our services. It does not replace any separate privacy, confidentiality, or data-processing terms that may apply to a specific client engagement.
Where EltaWorks handles personal information on behalf of a client while providing consulting or technology services, the client’s instructions and the applicable contractual terms will govern that processing.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
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Contact information, such as your name, work email address, telephone number, organization, job title, and other information you choose to provide.
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Inquiry and project information, such as the nature of your technology challenge, project type, objectives, timeline, and other details you provide when contacting us.
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Business relationship information, including communications and information relevant to discussing or providing our services.
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Website and technical information, such as IP address, browser type, device information, pages viewed, referring pages, and information collected through cookies or similar technologies, depending on the tools enabled on our website.
3. How We Use Personal Information
We may use personal information to:
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Respond to inquiries and requests.
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Understand your organization’s needs and discuss potential services or opportunities to work together.
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Provide, manage, and improve our consulting and technology services.
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Maintain and manage our business relationships.
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Operate, secure, and improve our website and digital services.
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Understand how visitors use our website, where permitted and based on the tools and preferences in use.
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Meet legal, regulatory, contractual, accounting, and record-keeping obligations.
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Protect the security and integrity of our business, website, systems, and information.
4. Consent and Marketing Communications
Where consent is required, we will obtain it in an appropriate form. If you choose to receive marketing or other commercial communications from EltaWorks, you may withdraw your consent or unsubscribe at any time using the unsubscribe mechanism provided or by contacting us.
Submitting a general contact inquiry does not, by itself, mean that you have agreed to receive ongoing marketing communications unless you separately opt in or otherwise provide consent where required.
5. How We Share Personal Information
EltaWorks does not sell personal information. We may share personal information only where reasonably necessary for the purposes described in this Policy, including with:
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Service providers that help us operate our website, communications, business systems, security, or other business functions.
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Professional advisers, such as legal, accounting, insurance, or other advisers, where necessary.
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Business partners or subcontractors where necessary to support a service or engagement and subject to appropriate obligations.
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Government authorities, regulators, courts, or other parties where required or permitted by applicable law.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the visitor experience. Some technologies may be provided by Wix or other third-party services used to operate our website.
Where required, we will provide information about non-essential cookies and request consent before using them. You may be able to manage your preferences through our cookie settings or your browser. Please see our Cookie Policy for additional information.
7. AI and Technology
As a technology consulting firm, EltaWorks may use AI-enabled tools to support and accelerate certain aspects of our work. Our approach is Human-Led. AI-Accelerated. We use technology thoughtfully and maintain human judgment, accountability, and appropriate safeguards around decisions and work that matter.
We do not use personal information in AI systems in a manner that is inconsistent with our contractual obligations, applicable law, or the purpose for which the information was provided. Where AI-enabled tools are used in connection with client work, their use will be governed by the applicable engagement, client instructions, and appropriate safeguards.
8. International and Third-Party Processing
Our service providers or business partners may process personal information outside the province or country where you live. When this occurs, the information may be subject to the laws of the jurisdiction in which it is processed. We take reasonable steps to use appropriate contractual, organizational, and technical safeguards where required.
9. How We Protect Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate business records, or to meet legal, contractual, or regulatory requirements. When information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with our applicable practices and obligations.
11. Your Privacy Choices and Rights
Depending on applicable law and the circumstances, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where processing is based on consent, or raise a concern about our handling of your personal information.
To make a privacy-related request or raise a concern, contact us using the information below. We may need to verify your identity before responding to certain requests.
12. Third-Party Websites
Our website may contain links to third-party websites or services. EltaWorks is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website, services, or legal obligations. When we make changes, we will update the 'Last updated' date at the top of this Policy. We encourage you to review this Policy periodically.
14. Contact Us and Privacy Concerns
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how EltaWorks handles personal information, please contact:
Email: contact@eltaworks.com
If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada or another provincial privacy authority, depending on the circumstances.